29.5 Contacting First Age out-of-game.

All e-mail enquiries, both in and out of character, should be addressed directly to: support@firstage.net

This email is checked through hourly during business hours GMT and 24/7 at regular intervals. It is an efficient, economical and thorough method of contact. It is our preferred means of correspondence re: character or in-game issues since it is also faster than regular mail and easier to lay out issues in concrete, concise fashion than telephone.

For accounting and other out-of-character issues we can be reached in the United Kingdom on 0203-123-1833 during regular business hours appropriate to Greenwich Mean Time. All official correspondence via regular mail should be addressed directly to Avalon Online Limited, 145-157 St John Street, London EC1V 4PW, UK and be sure to include your real name and character name in any correspondence.